A Patient Tells the Nurse, "I Have Been Waiting Two

Multiple Choice

A patient tells the nurse, "I have been waiting two hours to be discharged. What is the problem?" The patient is pacing the room and glaring at staff members. What is the nurse's best action to prevent patient aggression?

A) Call hospital security to be prepared if the patient becomes aggressive.
B) Ask the patient to remain seated and retrieve the patient's discharge paperwork.
C) Acknowledge the patient's feelings and leave the room in order to avoid confrontation.
D) Acknowledge the patient's feelings and determine the status of the patient's discharge paperwork.