Several Employees at a Fast-Food Restaurant Call in Sick at the Last

Multiple Choice

Several employees at a fast-food restaurant call in sick at the last minute. The manager tries to fill in but doesn't know how to run the drive-through intercom or broiler. Applying the terms for problems that are frequent within bureaucracy, this is an example of_____________ .

A) informal structure
B) work culture
C) goal displacement
D) trained incapacity