Multiple Choice
Senior management thought customers expected a rate of at least 96 percent for on-time delivery.However,senior management established a standard of 94 percent.The difference is the:
A) Satisfaction gap.
B) Performance gap.
C) Standards gap.
D) Knowledge gap.
Correct Answer:
Verified
Correct Answer:
Verified
Q8: Jones Company makes every effort to consistently
Q9: Refer to the following information.What is the
Q10: Zanda Company has told a supplier that
Q11: Jones Company promised a customer that the
Q12: Suppose your job is to reduce the
Q14: Refer to the following information.What is the
Q15: Alpha Company has a performance standard of
Q16: Customer relationship management attempts to:<br>A)Ensure the development
Q17: If a company has some customers who
Q18: Johnson Company has the following data about