Solved

A Hotel and Resort Company Launched a New Employee Program

Question 87

Multiple Choice

A hotel and resort company launched a new employee program that includes intensive training in different service encounter scenarios. This training program is most likely designed to lessen the problems related to the ________ characteristic of services.


A) perishability
B) intangibility
C) creativity
D) inseparability
E) personalization

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q82: As a service provider, why might you

Q83: GameStop sells video games and systems, offering

Q84: Jack was so enthusiastic about the band

Q85: Which of the following is the purpose

Q86: A cashier who purposely undercharges a customer

Q89: When using the SERVQUAL scale, a store

Q90: Which type of self-service store offers a

Q91: _, such as Target and Kohl's, provide

Q92: Stores using POS systems may create _

Q140: Compare and contrast specialty stores and convenience