True/False
To achieve superior responsiveness to customers, firms must first routinely seek better ways to satisfy customer needs and then develop a competency in listening to its customers, focusing on its customers, and investigating and identifying their needs.
Correct Answer:

Verified
Correct Answer:
Verified
Q3: You are a consultant offering advice to
Q4: Which of the following correctly pairs the
Q5: Mass customization describes a company's ability to
Q6: Distinctive competencies shape the functional-level strategies that
Q7: Choose three of the value creation functions.
Q9: Which of the following is NOT a
Q10: Discuss why superior efficiency is important and
Q11: Six Sigma is a quality and efficiency
Q12: One of the primary roles of research
Q13: Which of the following does the philosophy