A Client Calls to Ask for Advice

Multiple Choice

A client calls to ask for advice. Her dog has vomited several times, and she is concerned that the pet may be seriously ill. She asks if there is anything she can do for the animal. Which of the following is an appropriate response?

A) "I cannot give you advice over the phone. Please bring the dog in for examination."
B) "We don't offer first aid advice over the telephone. Perhaps another veterinary practice can help you."
C) "Yes, I'm sure we can help your dog. May I make an appointment for you so the doctor can examine the dog?"
D) "Try giving the dog some Pepto-Bismol. If that doesn't work, there's not much more you can do for him."