Mara Needs to Defuse a Rather Tense Situation in Which

Multiple Choice

Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?

A) Hold all conversations in private.
B) Recognize the employee's legitimate concerns or feelings.
C) Keep the discussion as subjective as possible.
D) Listen to the employee with an open mind and nonjudgmental behavior.