Norman Has Experienced Tension with Certain Members of His Staff

Multiple Choice

Norman has experienced tension with certain members of his staff. This has led to some frustration on both sides. He is now preparing to hold performance review meetings. What type of format should he use to allow both himself and his subordinates to express their frustrations and work out their issues?

A) Tell-and-develop
B) Tell-and-listen
C) Tell-and-sell
D) Problem-solving