A Nurse Constantly Complains About Employee Policies and Procedures and Frequently

Multiple Choice

A nurse constantly complains about employee policies and procedures and frequently mentions how "they" are "out to get us." The nurse is surprised when referred to by the manager as "disgruntled" during a discussion of this behavior. What information should the manager provide this nurse?

A) "People who are constantly complaining decrease the morale of the rest of the unit."
B) "You have complained so long, it will be impossible to change your behavior."
C) "Being a complainer is a character trait."
D) "Your attitude problem makes everyone else in the unit miserable."