A Nurse Who Receives Frequent Phone Calls Informs the Manager

Multiple Choice

A nurse who receives frequent phone calls informs the manager the phone calls are related to a health crisis concerning a family member. Other nurses also receive personal calls, but not as many as the first nurse. Which action by the manager is appropriate?

A) Tell the nurse to have family call the manager's office if there is a crisis.
B) Discuss with the nurse how personal phone calls may affect client care and should be limited.
C) Inform the nurse that the phone calls are causing morale issues among the staff.
D) Lift the policy against staff carrying personal cell phones for this nurse while the crisis continues.