Multiple Choice
The balanced scorecard includes both leading and lagging indicators.Which of the following correctly places each indicator on the spectrum of most leading to most lagging?
A) Financial → Customer → Internal business process → Learning and growth
B) Financial → Learning and growth → Internal business process → Customer
C) Customer → Learning and growth → Internal business process → Financial
D) Learning and growth → Internal business process → Customer → Financial
Correct Answer:
Verified
Correct Answer:
Verified
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