A Financial Services Firm Conducted an Attitude Survey and Asked

Multiple Choice

A financial services firm conducted an attitude survey and asked its employees to respond candidly to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is best recommended that HR _____.

A) work toward identifying the problems pointed out by individual employees and ensure that their respective managers address the concerns immediately
B) announce the positive results of the survey while beginning to work in private on solutions to the problems revealed in the survey
C) hold group meetings with the employees to convey the positive and negative survey results and use the results in a strategic manner to improve the organization
D) reconduct the survey and ask the employees to reveal their identities this time because it is important to identify the root of the problems to resolve them effectively