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Question 15

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Instructions for the following question(s)
Write the first step in the giving praise model, followed by what you would say to Chris. Follow the same format of listing the step followed by what you would say for steps 2 to 4. However, do not write what you would say for step 3.
Giving Praise. You word processed a short memo to John Richards, the accounting manager, whom you don't know. You gave it to your secretary, Chris, to send. Chris realized that you used the wrong last name, re-typed the memo, and sent it to John Richardson. Chris told you about your error after sending the memo for you. You have decided to give praise to your secretary for a job well done.

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Step 1. Tell the employee exactly what w...

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