Com-Net Is a Telecommunications Company

Multiple Choice

Com-net is a telecommunications company.Two departments within the company are sales and billing.The sales team is responsible for calling existing customers to offer Internet packages.However,the package offered quite frequently does not arrive and the customer is still billed for using Internet services that they have not received. In the situation above,there is a need for greater ________ communication.

A) downward
B) upward
C) lateral
D) informal