Essay
Anne is a loan manager and Ken is her client.Anne lost track of time while working on another project and didn't pick up Ken's papers until almost a week after he submitted them.She now must call Ken to apologize for the delay in starting the approval process and ask a few questions.Identify the three components of an effective apology,and offer an example of a strong apology that Anne might use.
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Regret that is sincerely communicated,ac...View Answer
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