Case 2.1 ​B.F.E. ,Inc.is Changing Its Employee Benefits Plan.Some of the Changes

Multiple Choice

Case 2.1
​B.F.E. ,Inc.is changing its employee benefits plan.Some of the changes will be positive and some will take current benefits away.As vice president of human resources,Cynthia is concerned that the communication to the employees be as accurate as possible.When the changes are communicated from management to the employees,a small group of employees reacts negatively.The employees don't like the changes and feel the company once again is taking advantage of them,even though the positive changes outweigh the negative ones.This group sends a representative to Cynthia to express their concerns.Cynthia is anxious to understand this group's concerns.
-Refer to Case 2.1.As vice president of human resources,Cynthia wants to communicate the changes in benefits to the employees clearly with an opportunity for response.Her best communication tool for this would be​

A) ​the grapevine.
B) ​the horizontal communication channel.
C) ​a memo from her department.
D) ​e-mail with a way for employees to ask questions.