Incivility Is a Disruptive Behaviour or Communication That Creates Negativity

Multiple Choice

Incivility is a disruptive behaviour or communication that creates negativity in the environment and interferes with quality of patient care and safety.The manager can implement steps that help to alleviate uncivil behaviour on a unit.Which of the following would not be an appropriate first step?

A) Suspending the staff member from work.
B) Providing written admonishment that is discussed and placed in the employee's file.
C) Providing verbal admonishment.
D) Terminating the staff member.