Kelis and Melissa,both RNs,have Shared an Ongoing Conflict Since the First

Multiple Choice

Kelis and Melissa,both RNs,have shared an ongoing conflict since the first day that Melissa worked on the unit.Kelis has confided to another colleague that she did not even know why the conflict started or what it was about.This is an example of:

A) How expectations and objectives need to be made clear in team situations.
B) The need to encourage open discussion of disagreements in opinions.
C) The importance of involving all staff in discussions in group settings.
D) The enduring nature of first impressions.