Com- Net Is a Telecommunications Company

Multiple Choice

Com- net is a telecommunications company.Two departments within the company are sales and billing.The sales team will call existing customers to offer internet packages.However,this package quite frequently does not arrive and the customer is still billed for using internet services that they have not received. In the situation above,there is a need for greater:

A) Downward communication.
B) Upward communication.
C) Informal communication.
D) Lateral communication.