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Kim Is a Salesperson Who Is Able to Use Her

Question 123

Multiple Choice

Kim is a salesperson who is able to use her knowledge of her customers and their industries to create value-added interactions and generate meaningful relationships between her and her customers. Which of the four sequential components of effective follow-up is Kim utilizing?


A) Interact
B) Connect
C) Understand
D) Relate
E) Encourage

Correct Answer:

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