When Handling Customer Complaints It Is Important to Ask of the Buyer

Multiple Choice

When handling customer complaints it is important to ask of the buyer what he/she would like to have happen in order to resolve the issue. By doing this, the salesperson:

A) Avoids proposing an insufficient solution.
B) Avoids proposing a solution that over-compensates for the problem.
C) Will understand what the buyer wants to correct the problem.
D) Is more likely to gain the customer's agreement to the solution if it is viable.
E) All of the above.