Solutions (Scenario) Ramzy Is the New Strategic Manager for Solutions Tech, Inc

Multiple Choice

Solutions (Scenario)
Ramzy is the new strategic manager for Solutions Tech, Inc., a management consulting firm dedicated to assisting small businesses in the pursuit of success. He is currently in a meeting with Jassem, who is the owner of a successful small business that creates computer displays for big companies. Ramzy is reviewing the business strategy at Jassem's business and has some recommendations.
-Ramzy told Jassem that the value chain management approach radically changes organizational processes. Jassem asked Ramzy if he could elaborate on this point a bit more. Ramzy said, "When managers decide to manage operations using value chain management, old processes are no longer appropriate. Managers must critically evaluate all organizational processes to determine _________."

A) where there are gaps in the value chain
B) the needed critical skills
C) where value is being added
D) the organization's core competencies