The Unhappy Employee (Scenario)

Multiple Choice

The Unhappy Employee (Scenario)
Mariam is not happy in her current employment. Her job requires that she attempt to sell some products that she feels are inferior to other products in her product line. Mariam has a quota that requires that she sell both high- and low- quality products before she can receive her commission. In her opinion, the lower quality products are overpriced.
-Although Mariam sells both products, she is torn between her beliefs and the actions she must take. This inconsistency or incompatibility is known as ______.

A) cognitive dissonance
B) management by objectives
C) negative feedback
D) difficult objectives