The New Human Resources Manager (Scenario)

Multiple Choice

The New Human Resources Manager (Scenario)
Mustafa is hired to manage the human resources department of a local manufacturing company. this company has the reputation of being the firm "where you work until you find another job." Employee turnover is high and morale is low. Mustafa is determined to change the situation and make the organization's human resources a competitive advantage and source of pride for the firm.
-Mustafa believes that achieving competitive success in business today requires that managers change how they think about their employees and how they view the work relationship. He hopes to initiate workplace programs geared toward improving organizational commitment to improving the knowledge, skills, and abilities of employees, increasing employee motivation, and enhancing retention of quality employees. These traits have been found to be consistent with________ .

A) employee empowerment
B) high- performance work practices
C) performance appraisal methods
D) the human resources management process