Multiple Choice
Which of the following is true regarding a manager's job with respect to customers?
A) Managers have not yet recognized the importance of delivering consistent high- quality customer services.
B) Employees play an insignificant role in delivering quality customer services.
C) Today, the majority of employees in developed countries work in product sectors.
D) Managers must create a customer- responsive organization in order to survive successfully in today's environment.
Correct Answer:
Verified
Correct Answer:
Verified
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