Multiple Choice
Which one of the following statements about process management is TRUE?
A) Customized-services processes tend to have high customer involvement.
B) A standardized-services process is characterized by low capital intensity.
C) Replacement of general-purpose production equipment with highly specialized process equipment tends to reduce a company's capital intensity.
D) A standardized-services process has high customer involvement.
Correct Answer:
Verified
Correct Answer:
Verified
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