Which of the Following Statements About Customer Involvement Is Best

Multiple Choice

Which of the following statements about customer involvement is best?

A) In service industries, customer contact is of minor importance.
B) For services that directly involve the customer, the customer often dictates time and location of the service.
C) A firm that produces standardized products often seeks customer specifications.
D) When customer involvement is high a process is more likely to use a standardized-services process rather than a customized-services process.