In the "Looking at Diversity" Reading in Chapter 5, Pilar

Multiple Choice

In the "Looking at Diversity" reading in Chapter 5, Pilar Bernal de Pheils encourages health care workers to "speak the patient's language." What she means by this is that

A) speaking the same language as the patient will ensure no misunderstandings occur.
B) thinking we understand the patient can be just as dangerous as not understanding.
C) as long as health care providers think they understand, there is no need to ask further questions.
D) if we understand a few basic phrases in the patient's language, we can get by pretty well.
E) patients will feel more comfortable when providers seem overconfident.