According to Robert Merton,the Term______________describes Those Workers Who Are More

Multiple Choice

According to Robert Merton,the term______________describes those workers who are more concerned with following correct procedures than they are with getting the job done correctly.These workers are usually able to handle routine situations effectively but are frequently incapable of handling a unique problem or an emergency.

A) trained incapacity
B) bureaucratic personality
C) organization men
D) cheerful robots