Diane Is a Physical Therapist Who Runs a Small Business

Multiple Choice

Diane is a physical therapist who runs a small business from her home. Her long-time customer, Bob, is behind on his payments and is unhappy with the outcome of his treatment. Which of the following statements is true?

A) If her primary claim is to keep her relationship with Bob, Diane should consider an alternative form of dispute resolution.
B) If her primary concern is to resolve the issue, Diane must file a claim as alternative dispute resolution is not applicable to this type of dispute.
C) If her primary concern is to keep costs low, Diane should start a Small Claims action.
D) If her primary concern is to deal with the matter quickly, Diane should hire a lawyer to file a claim in the superior trial court.