Gary, Manager of Research, Thought to Himself, "Oh, No

Multiple Choice

Gary, manager of research, thought to himself, "Oh, no. In my haste during off-hours to resolve a conflict, I sent a lengthy e-mail. Instead of solving the problem, I made it worse because my e-mail was overly long, wordy, and dealing with emotional topics. I should remember that e-mail is best for

A) conveying confidential information."
B) resolving conflicts."
C) conveying routine messages."
D) negotiating."
E) conveying sensitive information."