"A New Boss from Outside the Industry Won't Be Able

Multiple Choice

"A new boss from outside the industry won't be able to train us to perform specialized tasks involving our particular methods and processes, or to evaluate how well we were performing these tasks. Would she have the necessary ________?" asked Biff. But, in fact, Jenna already knew or quickly learned these and proved herself credible.

A) conceptual and decision skills
B) selling skills
C) language fluency
D) technical skills
E) negotiating skills