According to Research on the Effects of Apologies in Reducing

Multiple Choice

According to research on the effects of apologies in reducing later aggression, which of the following statements is true about the effects of apologies? Apologies __________.

A) are most effective if the offender can also right the wrong
B) that are sincere and include an explanation are the most effective of all
C) are more effective when made in public than when made in private
D) serve to reduce dissonance in both the giver and the receiver