You Thought Your Friend Meant That He Would Meet You

Multiple Choice

You thought your friend meant that he would meet you around 6:00 p.m. when he said "this evening," but actually he meant around 7:00 p.m. This misunderstanding relates to

A) conflict between verbal and nonverbal communication.
B) the encoding and decoding of messages.
C) problems of listening and hearing.
D) signal bias.