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    Exam 1: Customer Focus, customer Performance, and Profit Impact
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    What Is the Relation Between the Customer Retention (CR)and Average
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What Is the Relation Between the Customer Retention (CR)and Average

Question 44

Question 44

Multiple Choice

What is the relation between the customer retention (CR) and average customer life (N) ?


A) CR=1/N
B) CR=1+(1/N)
C) CR=N/2
D) CR=(N-1) /2
E) CR= 1-(1/N)

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