The Pareto Principle Would Suggest That a Quality Improvement Team

Multiple Choice

The Pareto principle would suggest that a quality improvement team focus their efforts on those problems that account for 80% of the complaints.Based on this principle and the Pareto chart below, the team should focus their efforts on which of the following complaints?

A) user interface only
B) user interface and speaker quality
C) user interface, speaker quality and camera
D) speaker quality and camera
E) all of the complaints should be a focus