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​One Way to Ease Fears and Maintain Good Rapport with Patients

Question 63

Multiple Choice

​One way to ease fears and maintain good rapport with patients is to communicate clearly what is expected from patients of the practice as well as what patients can expect from the office staff.Why would explaining payment options and billing procedures be an important part of communications?


A) ​to help avoid misunderstanding regarding financial matters
B) ​to collect the fees up front
C) ​to send the account to a collections agency
D) ​none of the above

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