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The Quality Assurance Officer Notes That One Particular Nursing Unit

Question 1

Multiple Choice

The quality assurance officer notes that one particular nursing unit has received a higher-than-usual number of negative client responses about aspects of the nursing care during the previous quarter. Based on this data, to which benchmarking issue should the quality assurance officer pay particular attention during the review process?


A) Structure
B) Process
C) Outcome
D) Competency

Correct Answer:

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