The Nurse Is Teaching Techniques to Improve Communication Skills to a Family

Multiple Choice

The nurse is teaching techniques to improve communication skills to a family with a member with schizophrenia. Which techniques should be included? Select all that apply.

A) Use active listening.
B) Making positive, specific requests for change.
C) Use "I" language to express feelings.
D) Encourage client to communicate with only family.
E) Use "you" statements to point out negative behavior.