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    Contemporary Business Study Set 2
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    Exam 1: The Changing Face of Business
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    When a Business Employs an Outside Company to Handle All
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When a Business Employs an Outside Company to Handle All

Question 49

Question 49

Multiple Choice

When a business employs an outside company to handle all customer correspondence and phone calls,the business is _____ its customer service department.


A) outsourcing
B) branding
C) cybersquatting
D) shrinking

Correct Answer:

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