Solved

During an Interview,an Applicant for a Customer Service Representative Position

Question 62

Multiple Choice

During an interview,an applicant for a customer service representative position is asked how she would deal with an upset customer over the phone.This is called a(n) _____ interview question.


A) cognitive
B) situational
C) structured
D) independent

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q57: The acronym "KSAO" stands for<br>A)knowledge,skills,agreeableness,and organization.<br>B)knowledge,skills,abilities,and organization.<br>C)knowledge,skills,abilities,and

Q58: Which one of the following statements is

Q59: Caroline is applying for a job as

Q60: Biodata refers to a selection technique that

Q61: Mental ability refers to a person's<br>A)ability to

Q63: _ often refers to specific abilities such

Q64: An interview consisting of specific questions and

Q65: An intelligence test consisting of 20 difficult

Q66: Melanie takes a test in his Industrial-Organizational

Q67: "Street smarts" is a non-scientific term for<br>A)academic