True/False
Call scripting occurs when a customer service representative answers customer inquiries and solves problems by email and chat.
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q18: What discovers optimal sales channels by selecting
Q19: Opportunity management CRM systems target sales opportunities
Q20: What provides web-based self-service tools that streamline
Q21: What is a place where customer service
Q22: Interactive voice response automatically dials outbound calls
Q24: What is predictive dialing?<br>A) Automatically dials outbound
Q25: Predictive dialing automatically dials outbound calls and
Q26: What allows customers to use the web
Q27: What guides users through marketing campaigns by
Q28: What is the primary difference between contact