Scenario 7.1 Accounting Power Inc. Is a Canadian Employment Agency That Provides

Multiple Choice

Scenario 7.1
Accounting Power Inc. is a Canadian employment agency that provides professional accounting services to various businesses across the country. In the last couple of years, the firm has been slowly losing clients, which is impacting its bottom line. Interviews done with some clients revealed that Accounting Power Inc. employees are not as sharp as they used to be and, lately, there have been too many inconsistencies and errors with their work. In the last recession, managers could not justify how the training was adding value to the agency. These programs were not viewed as strategic imperatives and most of them were cut.
-Refer to Scenario 7.1. If Accounting Power Inc. wanted to evaluate its training programs, what are the four basic criteria for such an evaluation?

A) reactions, learning, behaviour, and results
B) trainee readiness, aptitude to learn, feedback, and return on investment
C) reactions, behaviour, feedback, and trainee readiness
D) behaviour, trainee readiness, ability to learn, and attitude about learning