British Columbia Gold Inc

Multiple Choice

British Columbia Gold Inc. is planning to implement an open-door policy to deal with employee complaints. Which of the following is a key criterion for this policy to be successful?

A) Managers must ensure that employees come to them only with job-related concerns.
B) Managers must encourage employees to voice their complaints and listen honestly to those concerns.
C) Managers must formalize the procedure and encourage employees to "start at the top."
D) Managers must emphasize that they can offer solutions only on an advisory basis.