Kenneth Little Is Complaining of Burning When He Voids

Multiple Choice

Kenneth Little is complaining of burning when he voids. Because you suspect he has a urinary tract infection, you ask him more questions about the appearance of the urine, how often he has the urge to urinate, if he has any hesitancy, and when the symptoms started. Which interviewing skill does this demonstrate?

A) Effective listening
B) Awareness of nonverbal cues
C) Broad knowledge base
D) Summarizing to form a general picture
E) Making the patient feel at ease