The Appropriate Procedure to Follow for a Patient Who Misses

Multiple Choice

The appropriate procedure to follow for a patient who misses an appointment is to ____.

A) notify the patient that she will be charged for the missed appointment and interest will be applied.
B) refuse to reschedule an appointment for the patient
C) document the no-show in the appointment book and in the patient's chart
D) schedule another appointment for the patient, but tell her the appointment will be cancelled if she does not call the day before to confirm it
E) call the patient and ask her why she did not come in for her appointment