Kendra Is Having a Busy Morning

Multiple Choice

Kendra is having a busy morning. The phone is ringing almost constantly, and several patients have approached the reception window with questions. Kendra answers the phone, determines that the patient who is calling does not have an emergency, and asks if she can call him back. She then deals with the patients who have questions. Within 30 minutes, Kendra telephones the patient who called earlier. By returning the telephone call in a timely manner, Kendra is exhibiting which professional behavior?

A) Integrity
B) Empathy
C) Growth
D) Punctuality
E) Comprehension