When Caitlin Arrives at the Clinic to Begin Her Shift

Multiple Choice

When Caitlin arrives at the clinic to begin her shift as administrative medical assistant, the phone is ringing, a coworker comes over with a question about a patient, the provider wants her to check on lab results for another patient, and a patient is standing at the desk in the reception area waiting to be helped. What is the first thing Caitlin should do?

A) Check the lab results for the provider
B) Answer the coworker's question
C) Prioritize all of the tasks
D) Help the patient standing at the reception desk
E) Answer the phone