After Listening to Hailey, a New Employee, Discussing a Past

Multiple Choice

After listening to Hailey, a new employee, discussing a past due account with a patient, Lynda quietly takes Hailey aside and suggests a more diplomatic way to have handled the situation. Hailey thanks Lynda for the suggestion and says she will remember it in future conversations with patients. What professional characteristic is Hailey displaying?

A) Knowledge
B) Persistence
C) Acceptance of criticism
D) Teamwork
E) Professional appearance