Multiple Choice
Damien smiles and greets passengers as they board the aircraft on which he is employed as a flight attendant. When an elderly person passes him, he looks at his co-workers and rolls his eyes. What do his smiles and friendly greetings exemplify?
A) role management
B) emotion management
C) front-stage behaviour
D) back-stage behaviour
Correct Answer:
Verified
Correct Answer:
Verified
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